Politique de remboursement

We have a 30-day return policy for unopened items, which means you have 
30 days after receiving your item to request a return. For European Union 
customers, the legal cooling-off period of 14 days applies as a minimum.

To be eligible for a return, your item must be unused, with the original 
seal intact, and in its original packaging. You'll also need the receipt 
or proof of purchase.

To start a return, you can contact us at celeste@maisonvoyageurparfum.com.

Please note that returns will need to be sent to the following address:
Calle de Cerceda 20, 28052 Madrid, España

If your return is accepted, we'll send you a return shipping label, as 
well as instructions on how and where to send your package. Items sent 
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 
celeste@maisonvoyageurparfum.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if 
the item is defective, damaged or if you receive the wrong item, so that 
we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and health reasons, opened fragrance bottles cannot be 
returned, exchanged, or refunded. This exception is permitted under 
Article L221-28 of the French Consumer Code and equivalent European 
Union regulations regarding products that cannot be returned for hygiene 
reasons once their seal has been broken.

The following items are also non-returnable:
- Custom products (such as personalized items)
- Gift cards
- Sale items

Please get in touch if you have questions or concerns about your 
specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item 
you have (if eligible), and once the return is accepted, make a separate 
purchase for the new item.

European Union 14 day cooling-off period
If the merchandise is being shipped into the European Union, you have 
the right to cancel or return your order within 14 days for any reason 
and without justification, provided the item is unused, with the 
original seal intact, and in its original packaging. This right does 
not apply to opened fragrance bottles, in accordance with applicable 
hygiene exemptions.

Refunds
We will notify you once we've received and inspected your return, and 
let you know if the refund was approved or not. If approved, you'll be 
automatically refunded on your original payment method within 10 
business days. Please remember it can take some time for your bank or 
credit card company to process and post the refund too. If more than 
15 business days have passed since we've approved your return, please 
contact us at celeste@maisonvoyageurparfum.com.