Privacy Policy

Last updated: June 5, 2026 · GDPR-compliant

This Privacy Policy explains how Maison Voyageur SL collects, uses, and protects your personal data when you visit maisonvoyageurparfum.com, place an order, or interact with us. We comply with GDPR (EU 2016/679) and Spanish data protection law (LOPDGDD).

1. Data controller

Maison Voyageur SL · Calle hermosilla 48 · 28001 Madrid · España · celeste@maisonvoyageurparfum.com · +33 7 66 31 47 92 · NIF B26951368.

2. Personal data we collect

Identification: name, email, postal address, phone, country.
Order data: products, payment method (last 4 digits), order amount, billing/shipping address.
Account data: login, preferences (if account created).
Marketing preferences: consent status, segments.
Communication: messages via email, contact form, social media, chat.
Technical: IP, browser, device, OS, referring URL, pages visited, cookies.
Behavioral: products viewed, cart actions, email open/click events.

3. Legal basis for processing

Contract performance: process orders, deliver products, customer support.
Legal obligation: tax, accounting, consumer protection (Spain, EU, OSS).
Consent: marketing emails, non-essential cookies, personalized ads.
Legitimate interest: website operation, fraud prevention, aggregated analytics.

4. How we use your data

Process and deliver orders · send order/shipping notifications · respond to inquiries · send marketing emails (Cinematic Correspondance) with consent · deliver The Life Menu PDF · personalize experience · improve website · prevent fraud · comply with legal obligations.

5. Data sharing and processors

All processors bound by GDPR-compliant Data Processing Agreements (Article 28):
Shopify Inc. (Canada) · e-commerce, payments.
Klaviyo Inc. (US) · email marketing, segmentation. SCCs.
ManyChat Inc. (US) · chatbot conversations. SCCs.
Huboo Ltd. (Spain) · fulfillment.
Carriers: Correos, DHL, DPD, GLS, UPS · delivery only.
Payment processors: Shopify Payments, PayPal, Apple Pay, Google Pay · we don't store full card details.
Google LLC (US) · Analytics 4 (anonymized IP).
Meta Platforms Inc. (US) · ads with consent.
Pinterest Inc. (US) · tag with consent.
We do not sell or rent your personal data.

6. International data transfers

For non-EU processors we rely on European Commission adequacy decisions, Standard Contractual Clauses (SCCs), and additional safeguards (encryption, pseudonymization, access controls).

7. Data retention

Order/transaction: 10 years (Spanish tax law).
Account: duration of account + 3 years inactivity.
Marketing: until consent withdrawn or 3 years inactivity.
Communication: 3 years from last interaction.

8. Cookies

Essential: cart, checkout, session (cannot be disabled).
Analytics: Google Analytics 4 (with consent).
Marketing: Meta Pixel, Pinterest tag, Google Ads (with consent).
Personalization: preferences and currency (with consent).
Manage preferences via cookie banner or browser settings.

9. Your GDPR rights

Access (Art. 15) · Rectification (Art. 16) · Erasure (Art. 17) · Restriction (Art. 18) · Portability (Art. 20) · Object (Art. 21) · Withdraw consent anytime · Lodge complaint with Spanish Data Protection Agency (AEPD) www.aepd.es.
Contact celeste@maisonvoyageurparfum.com to exercise rights. We respond within 30 days. May request proof of identity.

10. Security

SSL encryption · limited need-to-know access · PCI-DSS compliant payment processing · regular security reviews · DPAs with all processors. Personal data breach affecting your rights = notification within 72 hours (Art. 33 GDPR).

11. Children

Not intended for persons under 18. We do not knowingly collect data from minors. Contact us if you become aware of a minor providing data.

12. Affiliates and user content

Affiliate participants: contact + payment data processed for commission payments. User content (reviews, photos): may be displayed publicly with attribution.

13. Changes

Policy may be updated. Material changes communicated by email to active subscribers and account holders.

14. Contact

Maison Voyageur SL · Calle hermosilla 48 · 28001 Madrid · España · celeste@maisonvoyageurparfum.com · +33 7 66 31 47 92

Spanish Data Protection Agency:
Agencia Española de Protección de Datos · C/ Jorge Juan, 6, 28001 Madrid · www.aepd.es

Real luxury is time to explore within yourself.